Filosofia EEA
 SPANISH IN ANDALUSIA represents 33 accredited Spanish Language Schools for Foreigners that offer a varied range of Spanish language courses in the most attractive places of Andalusia.
The Schools represented by SPANISH IN ANDALUSIA are distributed through out the whole of the Andalusia, so that the potential student can choose from schools located on the coast, those schools in monumental cities, in beautiful Andalusian towns or those that combine more than one of the previous characteristics. The main objective of SPANISH IN ANDALUSIA is to guarantee the quality of teaching, according to the principles that is expressed in the Quality Charter of the Association. Also, all the school members have the Accreditation of the Institute Cervantes and/or CEELE (Certificate of Quality in Spanish's Teaching as Foreign Language) granted by the University of Alcalá de Henares. All the schools are subjected, periodically, to a pedagogic and professional inspection that guarantees that the teaching offered by the centres of EEA is always of the highest quality. In the schools of SPANISH IN ANDALUSIA, the student will find a wide offer of courses, from general language courses, to courses for professionals, for children or for adults, all of them adapted to the age and the level of the student's knowledge. Also, all the school members offer their students a complementary program of activities that makes their stay in the schools even more attractive and several lodging possibilities, all them of the highest quality.
EEA Quality Charter
All EEA member schools accept and sign the following Document: Legal standing - They are constituted according to Spanish legislation regarding teaching centres and their activities will be carried out as such. - They comply with national, autonomic and local legal codes. - They are subject to the trade agreement of non regulated teaching. Teaching Quality The teaching quality is guaranteed by the following: - The differentiation of courses. - Length and scheduling of the courses given. - Number of hours given. - Coherent and suitable structuring of the courses: levels, objectives, contents and methodology in accordance with pupils' needs. - Program of courses and description of the contents available to teachers and students. - Native teaching staff with suitable qualification, preparation and experience for carrying out their duties. - Planning and development of the classes in accordance with the teaching program. - Efficient system of classification of pupils by levels at the beginning of the study program. - Reduced groups. The maximum number of students per group should correspond to the number advertised by the school. - Individualised counselling for pupils and ready information about the direction of the studies and learning strategies. - Programs of social, cultural, sports and other leisure-time activities. - Equipment and premises adapted to the teaching being done. - Appropriate equipment to allow for quality teaching: Suitable blackboards, sound equipment, video equipment, etc. - Appropriate system of evaluation of the acquired knowledge within the schools, with the option of taking an aptitude exam. - Correct issuing of diplomas and certificates. - Material available for students' use - A library, as well as audio and video cassettes readily available to the students. The EEA schools have all of these academic aspects endorsed by a quality stamp of Cervantes Institute. Quality in the services · Student treatment - The student will be given the best possible treatment, paying attention to their claims and complaints, with efficient answers to their petitions for information. - The student has the right to be received by the director of the school and the school will establish adequate mechanisms to that aim. · Accommodation Student accommodation will be arranged in the case of the schools which include this offer. - All types of accommodation must comply with the minimum comfort standards as advertised by the schools. - Establish a regular control of housing to ensure healthy conditions. - Stipulate the modalities of booking, prices, and services included, conditions of payment and cancellation. - Offer ways of solving the possible problems that arise keeping a record of them as well as their solution. - Send information to the student previous to his/her arrival about accommodation and instructions on how to get to the lodging. · Activities Students will be informed of the complementary cultural, recreational and sports activities, indicating whether they are free or at extra cost. - All of the activities organised by the schools should be based on the curricular program of the centre. · General Information - They will receive the rules and booking conditions of the course and accommodation previous to their arrival. - These will be stated on the Students Decalogue and on the EEA quality letter. - The student will be informed about the ways of filing complaints and having them recorded. Reliability of the Publicity The publicity must be a faithful reflection of the school and the services it offers, prices, timetables, etc. Mention should be made of the quality stamps to which it is subject and of the Quality Document as well. Inspection and Accreditations The EEA member schools pass a periodic inspection to verify all aspects related to this Quality Guarantee. Complaints Register - All schools will have a complaints register or problems record, as well as their solution. - These records are of essential interest for controls on the part of the Student Defender. Student defender Any unattended complaints may be presented to the Student Defender for their consideration and resolution. - The Student Defender will be formed by a committee of 3 EEA schools depending on the case, the accused school will be excluded. - It is the school's obligation to give out the complaints sheets as well as the way of contacting with the Student Defender. - For each case, a duly filled-in complaints sheet must be presented, signed both by the pupil and the school. - There is a 2 to 4 week resolution period after which the resolution will be sent to the student, whether he still be in Spain or in his own country.
CODE OF GUARANTEES FOR EEA STUDENTS
1. The school is committed to Quality Promotion and to maintaining high quality teaching in its centres, giving priority to the teaching of the Spanish language. It will apply the criteria established in the EEA Quality Letter, with which it promises to comply completely. 2. Each school agrees to present detailed and truthful written information of the services given by the centre, corresponding with that transmitted through any other media, as well as this Student Decalogue and the EEA Quality Letter. 3. Each centre will have an adequate system for evaluating the pupils' knowledge and will issue Certificates of studies and/or Diplomas to the students, which will allow them to take part in Official Exams. 4. The teaching staff of the associated centres will be made up of certified personnel with specialised education or enough experience to be able to carry out their work properly. The centre will guarantee the existence of a methodology suitable to the pupils' needs, offering a variety of learning levels. 5. All of the schools accept the internal procedures of EEA for the resolution of controversies or claims that may be presented by the pupils, in relation with the services given by any of our associated centres. The students are guaranteed the right to submit any claims or complaints to the Student Defender, as established in the AEEA Quality Letter. 6. The student will abide by the enrolment and cancellation rules of the school in which he or she enrols, as established in the General Conditions. 7. The student will comply with The Behaviour Rules established by the school regarding classes and accommodation. If these are not fulfilled, the school has the right to act in consequence. 8. In the case of complaints, the school procedures will be followed, or in the case that this solution doesn't satisfy, it will be taken before the Student Defender for resolution. 9. The student should report any complaint to the school, in time to find a solution. 10. It is obligatory, both on the part of students and school to comply with that stated in this Decalogue, in order to facilitate reaching quality targets and maintaining good relations between school and student.
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